Privacy Policy

1. Who we are

Coachy is an online coaching marketplace. We are the data controller for personal data collected through this platform. If you have any questions about how we use your data, contact us at hello@coachy.ie.

2. Data we collect

We collect the following personal data:

• Account information: name, email address, password (hashed)
• Profile information: bio, location, qualifications, profile image
• Booking data: session dates, times, services booked
• Reviews submitted through the platform
• Usage data: pages visited, features used (via analytics, with your consent)

3. How we use your data

• To operate and provide the Coachy platform
• To manage bookings between clients and coaches
• To send transactional emails (booking confirmations, reminders)
• To improve platform performance and user experience
• To send marketing communications, if you have opted in

4. Legal basis for processing

We process your data on the following legal bases:

• Contract: to deliver the services you have requested
• Consent: for marketing communications and analytics cookies
• Legitimate interests: to improve our platform and prevent fraud
• Legal obligation: where required by law

5. Your rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at hello@coachy.ie.

6. Data retention

We retain your data for as long as your account is active or as required by law. Booking records are retained for accounting and dispute resolution purposes. If you request deletion, we will anonymise your personal data while preserving booking history integrity.

7. Third parties

We share data with the following third parties to operate the platform:

• Stripe: for processing coach billing (card data is handled by Stripe directly)
• Google: for calendar integration (with coach consent)
• Email provider: for transactional email delivery
• Google Analytics and Microsoft Clarity: for analytics (with your consent)

8. Cookies

We use cookies for session management and, with your consent, for analytics. See our Cookie Policy for full details.

9. Contact

For any privacy-related queries, contact us at hello@coachy.ie.